Frequently Asked
Questions

Creating an evotaya account is quick and straightforward. Visit the evotaya homepage and click the Register button. You will be asked to provide your full name, date of birth, email address, mobile number, and a secure password. After submitting your details, verify your email address via the confirmation link we send you. Once verified, you can log in and start exploring the platform. Note that you must be 21 years old or above to register — this is a strict requirement under Philippine gaming regulations.

KYC (Know Your Customer) verification is required before you can make deposits or withdrawals. You will need to submit:

• A valid government-issued photo ID (passport, driver's license, SSS ID, PhilSys National ID, UMID, or PRC ID)
• A selfie holding your ID
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)

KYC documents are reviewed within 24 to 48 hours. You will receive an email notification once your account is fully verified.

No. evotaya strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any bonuses or winnings. If you have forgotten your login details, use the password reset function or contact our support team.

On the evotaya login page, click Forgot Password. Enter the email address registered to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact our 24/7 live chat support team for manual assistance.

You can update your contact number, address, and communication preferences directly from your Account Settings page. Changes to your registered name or date of birth require identity re-verification and must be requested through our support team. This is to protect your account from unauthorized changes.

To close your evotaya account, contact our support team via live chat and request account closure. Before closing, ensure you have withdrawn any remaining balance. If you are closing your account due to gambling concerns, we strongly recommend using our self-exclusion tool instead, which provides additional safeguards. See the Responsible Gaming section below for more details.

evotaya accepts the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank transfers: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit cards issued by Philippine banks

All transactions are processed in Philippine Peso (₱). Please note that credit cards are not accepted for gaming deposits in compliance with current Philippine regulations.

GCash and PayMaya deposits are credited to your evotaya account instantly in most cases. Bank transfers may take up to 30 minutes during business hours. If your deposit has not reflected after 1 hour, contact our support team with your transaction reference number and we will investigate immediately.

Yes. The minimum deposit at evotaya is ₱100 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in line with our AML (Anti-Money Laundering) compliance obligations.

evotaya does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit if you are unsure about applicable charges on their end.

If your deposit failed, first check that your payment method has sufficient funds and that your account is not subject to any deposit limits you may have set. If the issue persists, contact our 24/7 live chat support team with your transaction details. Do not attempt the same deposit multiple times in quick succession, as this may result in duplicate charges that take time to reverse.

Log in to your evotaya account and go to the Cashier section. Select Withdraw, choose your preferred payment method, enter the amount, and confirm. Withdrawals are sent to the same payment method used for your most recent deposit. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts.

Processing times vary by method:

• GCash / PayMaya: 1 to 3 hours after approval
• Bank transfer: 1 to 3 business days
• Debit card: 2 to 5 business days

Withdrawal requests are reviewed by our finance team before processing. First-time withdrawals may take slightly longer due to additional security checks.

The minimum withdrawal amount at evotaya is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no fee charged by evotaya for withdrawals, though your bank or e-wallet provider may apply their own charges.

Common reasons for withdrawal delays include incomplete KYC verification, unmet bonus wagering requirements, a pending security review on your account, or a high volume of withdrawal requests during peak periods. If your withdrawal has been pending for more than 24 hours, contact our support team with your withdrawal reference number for a status update.

Withdrawal requests that are still in Pending status can be cancelled from your Cashier page. Once a withdrawal has moved to Processing or Approved status, it cannot be reversed. If you need to cancel an approved withdrawal, contact support immediately — we will do our best to assist, but cancellation is not guaranteed once processing has begun.

evotaya offers a wide variety of games including online slots, live dealer casino games (baccarat, roulette, blackjack, and more), bingo, and crash games like Crash Goal. We also feature specialty titles like Ways of the Qilin. New games are added regularly, so there is always something fresh to try.

Yes. evotaya is fully optimized for mobile browsers on both Android and iOS devices. You can access the full platform — including all games, cashier functions, and account settings — directly from your mobile browser without needing to download a separate app. The experience is smooth and responsive whether you are on a smartphone or tablet.

All games on the evotaya platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live dealer games are streamed in real time from professional studios with trained dealers. Game providers are independently audited for fairness and compliance with international gaming standards.

Crash Goal is an exciting multiplier-style crash game available exclusively on evotaya. You place a bet before the round starts, and a multiplier climbs from 1x upward. The goal is to cash out before the multiplier crashes. The longer you wait, the higher the potential payout — but if you wait too long and the game crashes before you cash out, you lose your bet. It is fast-paced, thrilling, and one of the most popular games among evotaya players.

Selected slot titles on evotaya offer a demo or free-play mode that lets you try the game without wagering real money. Live dealer games and crash games require real-money bets to play. Demo mode is a great way to learn the rules and mechanics of a new slot before committing real funds.

evotaya offers a welcome bonus for new players on their first deposit. The specific bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games may contribute different percentages toward meeting the wagering requirement — check the specific bonus terms for details.

Most bonuses on evotaya are claimed automatically when you make a qualifying deposit. Some promotions require you to enter a bonus code during the deposit process. You can view all active bonuses and their status in the My Bonuses section of your account. If a bonus you expected was not credited, contact our support team within 24 hours of the qualifying deposit.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements on your withdrawals — you can opt out of all promotional offers in your Account Settings under the Responsible Gaming tab. Once opted out, no bonuses will be automatically applied to your deposits. This setting can be reversed at any time.

Yes. All bonuses at evotaya have an expiry period, typically 7 to 30 days from the date of issue, depending on the specific promotion. If the wagering requirements are not met within the expiry period, the bonus and any associated winnings will be forfeited. The expiry date for each active bonus is displayed in your My Bonuses section.

evotaya provides a full suite of responsible gaming tools accessible from your Account Settings:

• Deposit limits — daily, weekly, or monthly caps
• Loss limits — maximum amount you can lose per period
• Wager limits — cap on total bets placed
• Session time limits — automatic logout after a set duration
• Reality checks — periodic reminders of time and spend
• Cool-off periods — temporary break from 24 hours to 6 weeks
• Self-exclusion — temporary or permanent account suspension

All tools take effect immediately when activated. Limit increases require a mandatory 7-day cooling-off period.

To self-exclude, log in to your evotaya account, go to Account Settings, and select the Responsible Gaming tab. Choose Self-Exclusion and select either a temporary period (1 month, 3 months, 6 months, or 1 year) or permanent exclusion. Your request is processed within 24 hours. If you need urgent self-exclusion, contact our live chat support team directly and they will action it immediately.

During self-exclusion, you will not be able to log in, deposit, or play. Your remaining balance will be returned to your registered payment method.

The minimum age to register and play at evotaya is 21 years old, in accordance with Philippine gaming law. Age is verified during the KYC process. Any account found to belong to a person under 21 will be immediately closed and all funds returned. evotaya has zero tolerance for underage gambling.

If you are concerned about your gambling behavior, please take action now. You can:

• Activate a self-exclusion or cool-off period directly from your evotaya account settings
• Contact our 24/7 support team via live chat for immediate assistance
• Visit our Responsible Gaming page for detailed guidance, self-assessment tools, and further resources

Remember: Gambling is addictive. Know when to stop. Seeking help is a sign of strength, not weakness. Our team will support you without judgment.

Log in to your evotaya account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose a daily, weekly, or monthly limit and enter your preferred amount in Philippine Peso (₱). The limit takes effect immediately. If you want to lower your limit, the change is instant. If you want to increase a limit, a mandatory 7-day waiting period applies to prevent impulsive decisions.